We are providing an update on the ongoing service disruptions affecting the AWS Middle East (Bahrain) Region (ME-SOUTH-1). We continue to make progress on recovery efforts across multiple workstreams. With the immediate phase of this event now better understood, we are moving to a more targeted communication model. Going forward, updates will be delivered directly to affected customers through the AWS Personal Health Dashboard. Customers who require assistance with this event are encouraged to contact AWS Support through the AWS Management Console or the AWS Support Center. We continue to strongly recommend that customers with workloads running in the Middle East take action now to migrate those workloads to alternate AWS Regions. Customers should enact their disaster recovery plans, recover from remote backups stored in other Regions, and update their applications to direct traffic away from the affected Regions. For customers requiring guidance on alternate regions, we recommend considering AWS Regions in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements.
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We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, and we’ve received reports that the issue is resolved for users on the latest version of the Kami extension. If you’re still experiencing issues, we recommend uninstalling and reinstalling the Kami extension to ensure you have the most recent version. If the problem persists after updating, please reach out to us at support@kamiapp.com and our team will be happy to assist.
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RingCentral Operations teams are working with the underlying carrier to resolve the issue. Teams will provide the next update in the morning of April 27th or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
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Monitors
Increased Connectivity Issues and API Error Rates
Amazon Web Services
A portion of customers with a 907 area code may be experiencing inbound call and fax failures from a specific mobile provider due to an underlying carrier issue.
RingCentral
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Classlink (TUHSD Portal)
Finalsite (TUHSD websites)
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GAMUT - Board Mtg Agendas
Gizmos (ExploreLearning)
Houghton Mifflin Harcourt
Microsoft 365 suite
Salesforce (for Wellness)
Synergy SIS (by Edupoint)